Hyatt Regency Dubai Profile Of Service Tourism Essay

Hyatt Regency Dubai Profile Of Service Tourism Essay Hyatt was founded on September 27th, 1957 by Jack D Crouch and Hyatt R. von Dehn who purchased a motel called Hyatt House located next to the international airport on Los Angeles. After a few years, it was sold to Jay Pritzker who along with his brother Donald, worked with family members who were interested and grew Hyatt into a hotel company ownership with Northern American management. They went public in 1962. The development of Hyatt International occurred in 1968 and eventually became a public company separately. Hyatt International Corporation along with Hyatt Corporation was privately held in 1979 and 1982 respectively by Pritzker family business interests. Every hospitality asset they owned along with the Hyatt Corporation and International became combined under one unit, Hyatt Hotels Corporation. Their mission statement is: Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day Hyatts first venture overseas occurred in 1969 with the opening of the Hyatt Regency Hong Kong. Park Hyatt and Grand Hyatt were introduced in 1980. Hyatt has more than 340 hotels around the globe as of today. Hyatt Hotels Corporation proudly celebrates more than fifty years of history with a deep rooted status as an industry innovator which encourages the company to a bright future in enhancing creative hospitality. 4.0 HYATT REGENCY DUBAI. 4.1 OVERVIEW Hyatt Regency Dubai is a luxurious, modern hotel situated in the Deira district of Dubai adjacent to the Deira Corniche, a notorious boulevard in Dubai. Situated at a convenient distance from the textile souk, spices souk and gold souk, it is also just 7km away from the first mega mall in Dubai, Deira City Centre. The hotel comprises of 14 luxury rooms and suites that face the breathtaking Arabian Gulf. In terms of leisure, the 5 star hotel provides a spa, Club Olympus and has a golf course on its premises. They have an ice skating rink, tennis court, outdoor swimming pool and a fitness centre. Dubai is a major tourist hub attracting people with its dhow cruises, sandy beaches, dune bashing, camel racing, recreational parks and much more. 4.2 MARKET ANALYSIS. Hyatt Corporation has dramatically changed the view and impact of the hotel hospitality industry. Hyatt has specialized in providing luxury hotels, catering the needs of high-end business travelers by providing facilities for meetings and other related amenities to enhance their lodging experience. Having various brands such as Hyatt Regency, Grand Hyatt, Park Hyatt and Andaz catered mainly for high-end business customers. Hyatt Regency hotels are a core brand of the Hyatt Corporation, located at the metropolitan areas, targeting exclusive business travelers. Hyatt Regency, Dubai is a typical business transit hotel positioned to serve the upscale business traveler market segment by providing high quality services, accommodation and facilities served for business and conventional purposes (Executive Manager of Hospitality Hyatt Regency). The main strength of Hyatt Regency being the Loyalty amongst guests, they believe in the happy customer, more sales approach. Thus they have emphasiz ed their quality of services and distinguished themselves amongst other competing hospitality businesses in that manner. Hyatt Regency is one of the oldest and well known hotels in Dubai; also it is one of the only hotels in Dubai that has an indoor ice-rink and a shopping mall located within the Hotel to ease and enhance the stay of the guests, also located in a metropolitan area in Deira it is near the Dubai Gold Souk and a lot of cultural and local sites to make ideal stay for a tourist visiting Dubai. 4.3 COMPETITION. Hyatt is challenged with direct competition from hotels like Hilton and Marriott internationally and other hotels in Dubai that serve business customers. Hyatt Regency aims at providing a high-standard lodging experience that would encourage the frequency of their guests. Hyatt Worldwide has a Gold Passport frequency loyalty program that they believe is a strategy to increase their appeal and thereby their frequency of guests, therefore being loyal to the Corporation internationally and also helps in capturing other segments. Hyatt Corporation has a double dipping program with airline associates such as Emirates Airlines and these Skywards passengers are given special offers and discounts as mentioned by the Executive Manager of Hospitality at Hyatt Regency, Dubai. Besides the competition from major business hotels Hyatt also faces competition from leisure related hotels, also the location of Hyatt Regency is considered unsound being located in the old-Dubai business central and since Dubais business Central has been shifted to other locations e.g. Jebel Ali, etc. other hotels in these areas can stand as competition to Hyatt Regency. Another issue with Hyatt being their promotional strategies, they believe in advertising abroad in Europe, and other continents, but fail to advertise and promote the hotel in Dubai and the Middle East. But overall Hyatt Regency has been profitable over the years with its well known base of loyal customers and by exceeding the quality services and standards of Hyatt Corporation. HYATT REGENCY DUBAI PROFILE OF SERVICE 5.1 ROLE Guest The guest will arrive at the service factory. Once he enters the service factory, he will approach the front stage service provider and check in. He will be provided with all the facilities needed by him which are available. He then pays his bills and checks out. Service Provider (Hyatt Regency). The staffs are always ready at the desk. As guests arrive, they will greet them answer their questions and check them in. Often they will suggest or assist the guests with their decisions. The guests are provided with all the services without a say of No and all the services provided are recorded. 5.2 SCRIPT: Guest: Arrive at the Hotel Enter the Hotel Doorman: Greet and direct the Guest Front desk staff: Greet guest Guest: Enquire and book room Front desk staff: Answer question and check in guest Elevator/ Hallway Staff: Greet Guest: Goes to room enjoys supplementary services and core service/ service consumption Pay and check out Front desk staff: Greet and checkout guest Guest: Exit service factory 5.3 FLOW CHART. 5.3.1 FRONT STAGE ACTIVITIES: Greeting Guests Providing Information Service Consumption Payment Registering Guest 5.3.2 BACKSTAGE ACTIVITES: Preparing Food Doing the Ironing Scheduling/ Training Staff Cleaning/ Interior Designing Doing Inventory Check-In Entry Spend Time in Room Room Service Activities Payment Check-Out Room Prepared Prepare Request BLUEPRINT. FLOWER OF SERVICES Hyatt Regencys flower of services consists of the core and supplementary services provided by the hotel. The core service is the central component of the flower which supplies the principal. The core service of Hyatt Regency is to provide a bedroom for a hotel client and a hall for an event client. The petals surrounded by the center are the supplementary services which come as a package and also as optional services which are discussed below in detail. KEY: Facilitating Elements Enhancing Elements 7.1 FACILITATING ELEMENTS. 7.1.1 INFORMATION. Information about the services provided by the company are available locally i.e. in the UAE and internationally through many modes of mediums. The hotel website is the most informative medium of the hotel which provides every piece of information about the hotel from the prices, services, location, activities, hotel background, schedules, and offers to the other hotels in the chain etc. Information is also provided through leaflets in airports, travel agents, newsletters, magazines and newspapers in brief but detailed information can be obtained by calling the hotel anytime and enquiring the front desk with your query. 7.1.2 PAYMENT. Direct and indirect payments can be done through credit card transaction or cash payment. During direct payment credit card transactions are allowed in high and low contact services i.e. in the front desk itself or through online while booking for hotel, car or flight. Cash payments can only be made through high contact service i.e. in the front desk of any service centre of the hotel. During indirect payment the payments can be made either way to the intermediary such as the travel agent, airlines company, tour guide etc which will be passed on to the hotel eventually. 7.1.3 BILLING. Billings for normal guests are done under their name and contact details basis and every service the guest acquires, the time, quantity and the price are printed clearly on a transcript for the customer to check while they check out. Bills signed for each service such as food and beverage or the bars are also maintained to provide a proof for the guest if they lack the knowledge of acquiring a particular service. Billing of members are done under their membership numbers here the same procedure takes place as mentioned above but the members can earn incentive points for the amount of the service and records will be available for them online in their account. 7.1.4 ORDER TAKING. Reservation of rooms fall under this category and in this process the guests are firstly shown the options they can choose from and relevant forms should be filled with provision of secure commitment to delivery. When the decision is made by the guest it is recorded in the registration system under the guests unique field. The order taking of room services are done backstage and in a low contact manner for all services through telephone the order is recorded again on the registration system and delivered within the time frame given and the options are available for the guests in the room leaflets. For other activities such as restaurants, bars, lounges, golf etc the order taking is done front stage and the same procedures as above mentioned are carried on. 7.2 ENHANCING ELEMENTS. 7.2.1 HOSPITALITY. As a service that is hospitality related, utmost importance is placed on the level of interaction by the service employees (concierge) with the customers. Customers are greeted upon arrival. Staffs at Hyatt Regency are also given training in different languages so that customers do not have trouble with communication. Presence of cleanliness was evident in the lobby and lounge areas with on hands cleaning staff. Hyatt Regency provides rooms that are specially designed for the physically challenged. Since business guests tend to be pushed for time and hate lengthy check outs, Hyatt Regency offers onsite Express check-out services. Good hospitality becomes a key factor for customer loyalty. Bellboys and porter services are available to assist guests with their baggage. The hotel also provides free shuttle bus services to various locations around Dubai, like Deira City Centre and Dubai Mall. 7.2.2 CONSULTATION. Counseling that is usually given to a customer to help understand their situations and decide on solutions. During our interview, the Executive Manager of Hospitality mentioned that customers, who are undecided about choosing between featured activities such as the spa or sightseeing, are helped by concierge that are able to provide customized solutions. Since Hyatt Regency is mainly business guests oriented, consultation is also given on packages aimed at stay of corporate groups. 7.2.3 SAFEKEEPING. A factor of safety provided to the customers at the service site. Hyatt Regency has a host of safekeeping services from valet parking, baggage handling by the bell boys, private parking facilities for guests and baby-sitting service on prior arrangement. There was presence of security at the regular level just outside the hotel entrance. During our visit inside the hotel, we observed that there were many Hyatt Regency trained security purpose personnel who stationed themselves at positions to prevent people from entering off-limit areas (i.e. VIP only rooms). The hotel also had 24 hour video security system. 7.2.4 EXCEPTIONS. This supplementary service comes by a way of training to act in situations where policy doesnt play a role. During the interview with the Executive Manager, he mentioned that service personnel were given training in scenarios to deal with special situations. He also mentioned that, if a customer is unhappy with a particular service, the hotel provides extra stay at no extra charge. On special request, the hotel also caters to a customers taste palette if a certain food item they order is not present on the hotel food menu. Hyatt Regencys special request also entails the service of a 24 hour house doctor on call. One way in which Hyatt Regency handles customer complaints/suggestions/compliments is through a site called Trip Advisor that gives reviews and ratings. 8.0 SWOT ANALYSIS. Strengths: Brand image Hyatt has a well recognized brand image and is widely known internationally for having premium offerings and high quality services. Well distinguished services and amenities e.g. the only hotel with an indoor ice-rink and Revolving Restaurant (Al Dawaar) in Dubai. (Hyatt,2010) Rated 5 stars and a part of a well-respected international hospitality chain.(visitdubai, 2010) Hyatt Gold Passport frequency loyalty program encourages more guests. (Hyatt, 2010) Weaknesses: Located in an unsound environment away from the new business and leisure central. (i.e. Jebel Ali, Sheikh Zayed Rd.) Concentrated targeting on business customers can leave over-looking other growing market segments. Failure to market and promote the hotel within the Middle East. Opportunities: Special offers for commercial customers and using different methods to target niche markets. Using methods to promote the hotel within the U.A.E, to increase awareness. Increasing leisure activities during the low-peak seasons i.e. April to August, and targeting family oriented customers. New development in that site such as the Palm Deira which is currently on hold, once completed would increase the attractiveness of that area which will in turn result in more customers. Threats: Political factors can affect the business, such as labor laws, health and safety rules and regulations can change the business practices. Economic fluctuations such as recession or inflation can affect the profitability mainly because its targeted at high-end exclusive business travelers. The negative perceptions about the region can influence potential customers. HYATT REGENCY DUBAIS MARKETING MIX STRATEGIES. 9.1 PRODUCT. Hyatt Hotels Corporation has several chains located all around the world. Hyatt divides its brand into various sub-categories of hotels that differ from each other by the services it provides. Some well recognized brand categories are Park Hyatt, Grand Hyatt, Hyatt Regency and Hyatt Resorts. Hyatt Regency in Dubai mostly caters to business travelers and resort vacationers. The core service that Hyatt Regency offers is the accommodation of guestrooms to its customers. The hotel has around 414 stylish and contemporary guestrooms including 26 suites. Offering over various different styles and classes of room some of which are Gulf View King, Regency Suite King, Regency Executive, Emri Suite and Royal Suites gives customers a variety to choose from. Hyatt Regency also offers convention and meeting facilities since the majority of its customers represent business travelers. The hotel also has a ballroom [1,157 square meters] that can accommodate over a thousand people for events. Hyatt Re gency has around 9 flexible and divisible meeting rooms, two with natural daylight. Their convention and meeting facilities usually offer meal services to the rented rooms, with a selection of food items and cuisines that range from finger food items to lunch buffets. Customizable bookings of rooms make Hyatts core service very flexible to adapt to the requirements of the customer since its main target is towards customer stay satisfaction. Apart from Hyatt Regencys core service of accommodating customers, the hotel also offers a large variety of supplementary services to people. The premise consists of a number of restaurants, bars and lounge, their most famous revolving restaurant Al Dawar located on the rooftop of the hotel. Other places like Focaccia, Miyako, Shahrzad, The Kitchen, Carpenter Bar gives customers a variety of cuisine choices. Hyatt Regency also has recreational facilities which add value to customer stay experience at the hotel. The Club Fitness and Spa, Golf Park and the only hotel which has an ice rink include in these recreational facilities. 9.2 PLACE. Hyatt Regency stands tall towards the edge of Dubai around the cornice area in Deira. This spectacular location overlooks the whole of Dubai, with great views of the Arabian Gulf and the city. The hotel is located only 12km away from the Dubai International Airport and is close to the oldest business sectored area of Dubai. Although it doesnt reside in the heart of the city, it has a lot of tourist attractions minutes away from the hotel. Some of these places would include the shopping areas around the hotel, the Gold Souq, Mamzar Park which is a minutes drive from the hotel, historical museums and also the Creek. The location of Hyatt Regency now isnt that busy as businesses and other commercial activities tend to move towards the west side of Dubai (towards Jebel Ali). However, its location shouldnt be seen as a negative thing to business travelers, the peaceful and the not so busy side of Dubai does make customers see it as an advantage. The construction of the world famous projec t of Dubai, the man-made island known as Palm Deira, (although this project is temporary on hold) would bring forth a lot of opportunities to Hyatt Regency. Once this project is completed there would be great business attraction towards this side of Dubai which would be beneficial to Hyatt Regency since it is known as a business hotel. The channel of distribution that Hyatt Regency uses is more direct since it is a service sectored business. There is close contact with customers where their desired needs would be passed onto the hotel management to cater to, to fully satisfy customer stay experience. 9.3 PRICE. There are many factors that influence the prices charged on services. Hyatt Regencys pricing strategy is kept very flexible due to these factors. Hyatt Regencys prices are very sensitive to the market, which means their prices are highly influenced on the demand of their services they offer. Dubai being a tourist attracting city has led to the increasing number of hotels being set up around the busy areas of Dubai. This makes Hyatt Regency consider focusing on being competitive in the market following a competitive pricing strategy. The current prices of rooms average to around AED900 for a nights stay. This price usually fluctuates based on a number of factors. Firstly, the prices charged to customers are value-based, that is related to the different type of rooms available and the added services chosen by customers. Seasonal changes influence room rates too. The winter season in Dubai is much more pleasant than during the summer, so these rates are often raised during the peak seas on which is between October to March. Another factor that influences price rates is the availability of the rooms, like any business prices charged on the few rooms that are left and available would be more than the regular rate. The time between booking a room and staying in that room can change price rates (immediate bookings are more expensive than advanced bookings). Although all these factors can influence the room rates that Hyatt Regency charges customers they have to be careful not to flee potential customers to their substitutes because when it comes to hotel services in Dubai the cross elasticity of demand is always positive and very sensitive to competition. This means that Hyatt Regency should play its strategy right in the pricing market in the making maximum profit without losing out on sales. 9.4 PROMOTION. Hyatt Regency is known to be more of a business hotel than a tourist attraction. Promotion isnt focused upon as much in the local media. Most of its above the line promotion is carried out in countries outside the UAE, advertising in Western countries and Europe. Hyatt Regency usually gets its customers by associating their hotels with companies that recommend its workers a Hyatt stay. It also attracts customers from airline companies like Emirates. Hyatt Regency does focus on below the line promotional methods, by holding special offers to interest customers with a bundle package of their services, Hyatt Business Plan or the Time for Family special offer packages which are currently promoted to them. There are a lot of reward schemes that Hyatt Regency offers which encourage payment from customers. Every payment transactions made in Hyatt Regency allows the redeemable of Skywards reward points, a good persuasive method of payment. The hotel also introduced a loyalty scheme for custo mers, especially the ones that most frequently stay at Hyatt Regency. This loyalty scheme, the Gold Passport Program, where a customer can collect points on his account based on the number of times he stays there which can be used to request for discounts on his/her next visit at Hyatt. The hotel also has the issuing of gift cards which is seen as a splendid way to attract new customers to experience Hyatts service. 9.5 PROCESS. In Hyatt most of all the processes take place in the backstage which is invisible to the consumer and it is all carried out by the backstage staff and the registration system. The process begins with the guest reserving a room in the hotel and ends when a particular guest checks out. The primary process is the registration process carried out with the input of front desk staff of all the guest details, followed by the various invisible processes such as when the guest calls for a room service from the room for a service staff taking the order, process in the kitchen, filling of carts with requested supplies, adding guest requests in registration system etc. when the customer acquires services out of the room but in the hotel itself also requires processes such as preparing the food in a restaurant, mixing a drink in a bar which is a front stage process, registering signed bills into the transcript etc. The final process involves checking out the guest from the registration system fla gging task has been successfully accomplished by the front desk staff. 9.6 PEOPLE. In Hyatt Regency the culture is based on ethics and integrity which is partially employee driven recognizes the importance of employees and associates as its guests. It is essential for Hyatt Regency to recruit staff that share common interests in culture. The associates are educated to make a difference from day one, and they are offered with quality training to expertise in operational areas and also on management skills to deliver customer service. (Hyatt, 2010) Hyatt goes to great means in providing high quality health care insurance and retirement schemes for employees and family members. There is also educational re-imbursement program that provide an optimal learning experience to keep the associates up-to-date and ahead of competition. Hyatt Regency employees have a strong commitment and motivated through promotion opportunities within based on their performance and they are also offered with empowerment awards such as Hyatt Star which is a monetary reward for their performan ce. It is also possible for the associates to provide feedback through the Employee Opinion Survey. There are various advantages of working in a huge corporation like Hyatt from being able to have discounts on not only hotel rooms but also on a variety of other service products. Guests seldom make perceptions about the quality of services they receive through their interaction amongst employees. As the main goal of Hyatt seeking to be the most preferred brand among guests, they achieve this by providing high quality services but in turn the guests play a significant role in the delivery of service. The guests are also involved in co-production; they follow the hotels rules and guidelines which allows them and other guests to have to have an optimal experience and satisfaction. 9.7 PHYSICAL EVIDENCE. Hyatt Regency Dubais exterior seems somber but as a guest enters its doors, the interior creates an impressive, striking first impression. The floors are paved with smooth ivory marble across a vast reception area. The concierge is available on the left and a porter service on the right. The entrance to the Galleria is straight ahead and directions to each part of the hotel are clearly shown. There are elegant stairways as well. One of the many restaurants, The Kitchen provides an ambience of lounge music, sofas and a lounging area for guests who have just arrived, to relax in. There are gifts and souvenir shops as well as rental car shops all available with easy access for the guests. To transport guests baggage to their rooms, bellboys are available. The hotel has a contemporary look, cool neutrals and dark wood veneers providing a lush look to the interior. The staff at the concierge is very helpful and willing to help you with anything. The Galleria entrance provides access to th e ice rink and shopping facilities. ATMs are also provided inside. Internet WI-Fi is available to guests too. 9.8 PRODUCTIVITY Hyatt Regency Dubai ensures its customers its top most priority but also maintain that it is their employees who make the Hyatt experience, an outstanding one. Based on their Corporate Values, they empower their staff towards career development rather than just jobs. Business is conducted with an entrepreneurial attitude and innovation. Hyatt aims to draw and preserve a work force that are provided with a luxurious hospitable environment where they are comfortable and motivates them to provide high quality service levels. As Hyatt says We believe we can accomplish this by being a listening company of well-informed, impassioned people. Hyatt Regency Dubai provides extensive training regimes to inform and keep their employees up to date. They initiated a program called School Of Hospitality. This course provided courses which were standardised and customised to satisfy employees training needs as well as boost performance. Hyatt hopes to achieve higher customer focus, innovation and co nsistency whereas mainly offering authentic hospitality to each of their guests (Khan, T, 2009). 10.0 RECOMMENDATIONS. As we have analyzed the service delivery of Hyatt Regency Dubai, using the flower of service, SWOT analysis and their marketing mix strategies we have identified their issues and suggest the following recommendations. Hyatt Regencys customer segment should include more focus on leisure guests rather than just placing importance on business guests. Leisure guests can be accommodated at the Galleria apartments which are situated right next to Hyatt Regency and take advantage of the amenities and activities. The reason for this recommendation being that business guests are less likely to avail the facilities offered by the Galleria which are shopping, the salons, the eateries and the ice rink. By increasing their customer base, Hyatt can experience even greater revenues. Hyatt Regency having been in the UAE for almost more 30 years, they havent done any direct form of advertising for their hotel. Because of this, it has been seen that even some of the people who have been staying for more than 20 years in Dubai still dont know about Hyatt Regency. The hotel needs to re-review their modes on promotion. During our interview with the Executive Hospitality Manager, he mentioned that Hyatt Regency doesnt do any direct promotions in the UAE, but mostly in Europe and other international regions, because of the fact that their target customers are mainly business customers. This way Hyatt Regency can make its presence known more locally. Hyatt will also have to face the fact that many new hotels, are emerging, who use advertising to promote services similar to that of Hyatt Regency. A suggestion would be for Hyatt Regency to branch out and have few hotel apartment buildings located within certain parts of the city where businesses are mainly concentrated. Since many of Hyatts guests are business people, it would be more beneficial for them because at current, the location of Hyatt Regency is in area a bit away from the city. Possible solution would be to open up hotel apartment branches in business locations like Media City and Internet City. This would allow business guests to access the business sites much easily. Another huge concern that we observed about Hyatt Regency was that visitor parking behind the hotel was strewn with garbage. Being a 5 star hotel, Hyatt must take responsibility for looking after the cleanliness, not just of the hotel but also the premises within which it is located. Hyatt Regency needs to take steps to keep the parking lot clean, otherwise it would reflect badly on Hyatt Regencys image. 11.0 CONCLUSION. In conclusion, it is clearly evident that Hyatt Regency has been successfully able to target and satisfy their guests, mainly business customers. As a hotel that has been upholding its 5 star status for almost 3 decades, it is no doubt that Hyatt Regencys quality of service and hospitality is of top notch allowing the hotel to stand up to the tests of time. As the Executive Hospitality Manager said, many hotels offer the same service, but the amount of effort by Hyatt Regency to deliver those services is what differentiates it from the competition.

Behavioral Techniques in the Classroom Essay -- Education Teaching

Behavioral Techniques in the Classroom Very often, American parents complain that schools are disorderly and undisciplined. They claim that their child’s behavior has worsened and the child is using vulgar language. Teachers, however, complain that students arrive at school lacking common courtesy and respect for authority. Because of this, instruction time is wasted trying to obtain order (Bennett, et. al., 1999). Student discipline is affected by classroom management. The way in which a teacher manages his/her classroom delineates the type of instruction that will take place in the classroom. A classroom in which the teacher takes total responsibility for guiding students’ actions comprises a different learning environment than one in which students are encouraged to take responsibility for their own actions (Evertson, 2003). Many schools are reluctant to hold students accountable for their own actions. The education establishment warns teachers that they will be placing themselves in a questionable role if they emphasize rules, punish bad behavior, and reward good conduct (Bennett, et. al., 1999). Teachers need to create a learning environment in which students are encouraged to do their best and therefore, motivated to work to their highest potential. Teachers need to also set expectations and maintain the learning environment they have developed. Even in effectively managed c lassrooms, however, problems may occur. Effective teachers handle the problem quickly when inappropriate behavior occurs in order to keep the behavior from continuing and spreading. Most behavior can be handled with unobtrusive techniques, though some misbehavior requires more direct intervention. Whether orderly structures have bee... ... Moore, W.L & Cooper, Harris. (1984). Correlations Between Teacher and Student Backgrounds and Teacher Perceptions of Discipline Problems and Disciplinary Techniques. Retrieved March 19 from Ebsco Host Database. Roe, Betty & Ross, Eleanor. (1998). Effective Disciplinary Techniques. Retrieved March 19, 2004 from http:// academic.wsc.edu/edc/linked_files/student_teach_Handbooks/part6_disciplinary_techniques.doc. Short, R.J., & Short P.M. (1994). An organization perspective on student discipline. Education, 114(4). Retrieved March 17, 2004 from MasterFILE Premier. Slavin, R.E. (2003). Educational Psychology Theory and Practice. Boston: A and B. Wardle, F. (2003). Introduction to Early Childhood Education. Boston: A and B. (2004). Zero tolerance takes student discipline to harsh extremes. USA Today. Retrieved March 17, 2004 from MasterFILE Premier.

Citizen Kane Essay examples -- essays research papers

Citizen Kane After watching the movie â€Å"Citizen Kane† I realized why this movie was named one of the best films ever. Yellow journalism was in an era from the 1880 to the 1900 and it featured flashy journalism of that time, which made editors write about invented stories. Which went to big headlines on subjects that weren’t true. The two big writers of that time were William Randolph Hearst and Joseph Pulitzer. During the film Kane is depicted as a yellow journalism at different times. One example is when they put out the article â€Å"Charles Foster Kane Defeated, Fraud At Polls†. From that headline you would believe that he was beaten by some illegal purpose, but it was just a headline getting people to read the article and the enjoyment of writing against your enemy. Next, when Kane got all the writers from the chronicle to start writing for the inquirer. He put out an article that said â€Å"The Greatest Newspaper Staff In The World† and had a picture of all the new guys standing together. As you can see there it is not so much false information, but he said they are greatest writers in the world. When all these guys came form the opposing newspaper. While watching the film there are many other times that Kane portrays yellow journalism. He was out to help the poor people of the community and just have fun with the newspaper. In today’s society we think of yellow journalism as tabloids. A lot of those headline stories that we see in the supermarket get our attention. Which always lead to false information on subjects that we are interested in. In the film there are many ways that loss and belonging have a big part of Charles Foster Kane’s Life. It started when he was taken from his birth parents at a young age to go have a better life. We saw that the mother wanted to get him away from his father because we assumed that he was getting beaten. For many young children being taken away from their home, must really heart the child. We don’t know why he was taken but assume it was because of his father and also not having enough money to raise him. He must of thought that his parents didn’t love him but all they wanted was a better life for him. Another example of not feeling belonged is when his wife and himself were going through some problems. Even if he was the cause of the problem you saw how he wanted to belong to someone and for others to love him. Throughout t... ...y that they lived in during that time was a time that the majority of people didn’t have much money. For Kane power was something that he never lived without. He was given a newspaper to run on his own, which made him have a lot of people that worked under him. Throughout the film anything he wanted was done. Since he was the one calling the shots in the newspaper he could have anything printed. For example during the beginning of his election he would print articles that would make him look better then his opponent.   Ã‚  Ã‚  Ã‚  Ã‚  For society, during that time period know one knew of anything else but to listen to people that had a lot of power. They would also follow in their footsteps. When people of that time had power they were looked up too as a very high person in life.   Ã‚  Ã‚  Ã‚  Ã‚  To sum everything up this film was one of the greatest films ever made. There are so many different parts of the movie that made other filmmakers take a look at â€Å"Citizen Kane† before starting their own film. This film has change many filmmakers decisions on how to portray there film. â€Å"Citizen Kane† will never be forgotten and will on in every filmmakers decisions.

rock & pop :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  What has the power to make you get up and move, to both inspire you and enrage you? Rock, rap, â€Å"pop†, country, and blues are all forms of this phenomenon we call music. Music has been a part of each and everyone of our lives. How often have you heard a song and it brought you back to a place in your past, or reminded you of someone? Chances are you were listening to music that fell into one of the two most popular categories, rock or pop. Both rock and pop can be considered movements in society, however the motivation for these movements were on the opposite ends of the spectrum. Also another thing that they have in common is that once the artists are famous the may both have a tendency to fall off the deep end. This may entail spending thousands of dollars on drugs and alcohol. Eventually many of both pop and rock stars end up in rehab. Even though the lines between rock and pop can be blurred at times there are many distinct differences.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  One of the most profound differences is the way both types of music came about. Rock and roll started back in the early 60’s. It was a time when the Vietnam war had just begun. Steppenwolf, The Beetles, Jimi Hendrix, and The Doors all were sending out soulful messages through their music. They were singing about war, drugs, and love instead of war. There lyrics were from the heart. It provoked feelings of rage for the government, and love for one another. The rock and roll movement began out of pent up energy that had to be released in an positive manner. It had very pure, honest intentions. On the other hand pop, short for popular, music was contrived from the beginning. It too had it’s beginnings in the 60’s starting with the Monkeys. Four guys were brought together by some corporate bigwigs to create an American version of the Beetles. Little did the public know that they were not even singing their own songs. They were lip-singing the whol e time. But, they managed to top the charts and make young girls faint. That could be considered the first pop music.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Another major difference between rock and pop groups are the way they get started. Pop groups are usually formed by record companies with preconceived notions of what kind of image they want the artist to have.

Morality as Anti-Nature

Friedrich Nietzsche (1844-1900) was a German philosopher known for his radical critics of the classical philosophical thought and religion. Nietzsche rejected social laws, morals and religion. Nietzsche’s views on religions and morals get the best realization in his later works. In Beyond Good and Evil he explores the ethical mechanisms, which regulate people behavior and their origins. He did not believe that nature was morally neutral. He distinguished two types of morality: herd morality and master morality. Herd morality he attributed to Christianity. Nietzsche criticized both – this type of morality and religion, based on the consciousness of slaves. He correlated the appearance of the terms good and bad to the terms of Roman Empire when everything connected with warriors and cruelty. Such moral system gave week and suppressed a kind of compensation in their miserable situation and gave them mechanisms to control strong and successful members of the society.   Nietzsche states that generations of people live directed by the ethical judgments created by the generation of slaves. He believes that   using such moral principles we only distance ourselves from true liberation and fortify the continuousness of the slaves. The type of morality described above reflects â€Å"herd morality†, which dominates in the society for centuries. Another type of morality, which is contrasted to herd morality, is called master morality. According to Nietzsche this morality is realistic and reflects the real destination of all human creatures. Master morality asserts the power of successful and strong individuals, who have the right to rule the world. Nietzsche denied the morality of the nature, calling it morally neutral. â€Å"There are no moral phenomena; there are only moral interpretations. Thus, master morality speaks of â€Å"good† and â€Å"bad† rather than â€Å"Good and Evil† (Nietzsche, 87).   He saw master morality as the way to overcome limitations, created by the moral judgments of slave morality. Master morality for Nietzsche becomes the way to realize the potential to will-to-power. Denying religions values, Nietzsche did not recognize rich literary prophesy of world religious. He did not see any value in religious texts and sermons. The Sermon of the Mount is an essence of all Christian teaching. It contains instructions of Jesus Christ to his Disciples. These instructions teach people compassion and patience. Speaking about afterlife, Jesus underlines that all needy will get everything they deserve after death. In his sermon, Jesus underlines the importance of seeking for the righteousness, he states: â€Å"Blessed are those who hunger and thirst for righteousness, for they shall be filled† (Matthew 5:6). Principles of non-violence and obedience to the will of God are close to the ideas expressed by the majority of world religions. Jesus Christ stresses on the unconditional universal love, which he defined as a main moral principle. The Ten Commandments given to Moses on the Mount of Sinai contain the very principle ideas of Christian teaching. According to the Bible God gave these Ten Commandments to Moses in order to pass his will to all people. These Commandments became universal guidelines for all religious people. They express norms of moral behavior for all people. If we study them in greater detail we will see that these Commandments are universal and can be applied for all people regardless of their race and religion.   For many centuries the Ten Commandments have been the foundation for moral system of Western Civilization. It is difficult to doubt such universal truths, as: Honour thy father and mother Thou shalt not kill. Thou shalt not commit adultery. Thou shalt not steal (Exodus 20:2-17). It is had to imagine a person, who would disagree these Commandments. The Ten Commandments are designed in order to regulate not only relations between God and humans. They also contain guidelines for person to person interactions and social behavior. Night Journey or Al-Isra wa Al-Miraj of 24th Rajab 619 CE is a story from Qur’an, which describes the journey of the Prophet Mohammed to Jerusalem and his meeting with God.   This story describes Prophet’s journey through seven heavens and his conversation with God. On his way Mohammed meets a lot of characters from religious texts. After his conversation with God he gets the message that it is necessary to pray God five times a day. Often people, who read this story understand it literary and see it only as a message about the necessity to pray. In reality the message of this story is much deeper as it speaks about such important themes as faith in God, individual responsibility, right faith, avoiding evil and sacredness of life. This passage from Qur’an raises the questions of human freedom and responsibility.   Mohammad passes not only the message about the necessity to pray God. He also speaks that each person should be responsible for his actions. Nietzsche’s critique of religion has an aesthetic nature. He also denies morals.   For Nietzsche religion is only an ugly form, weak people use as compensation for their weakness.   The cult of weak and miserable was established for centuries and it included the denial of everything beautiful, healthy, strong and powerful, including human body. Nietzsche states that â€Å"Christianity, which despised the body, has been the greatest misfortune of humanity so far† (Nietzsche, 119). For him religion along with morality serves only for the justification for weak and powerless, who have no other means to express their right for living. Calling for revolt and setting up the morality of master Nietzsche deprives week of their right to live and realize themselves. â€Å"God is dead† is a phrase from his writing which reflects his radical attitude to religion and ethics. Nietzsche stated that religion, philosophy and what is most important – humanity – were killed by the traditional values of society. The way of life and social organization have lead to the destruction and depreciation of moral values and basic human qualities. As he states: â€Å"Morality, as it has so far been under stood, it has in the end been formulated once more by Schopenhauer, as â€Å"negation of the will to life† is the very instinct of decadence, which makes an imperative of itself. It says: â€Å"Perish!† It is a condemnation pronounced by the condemned† (Nietzsche, 154). Nietzsche wanted to create a generation on new human beings – supermen or Overman – free from the false morality.   â€Å"Our moral judgments and evaluations†¦are only images and fantasies based on a physiological process unknown to us† – he states to prove the relativity of the moral norms and principles. Nietzsche believed that the society’s traditional way of thinking and morals were life-denying and destructive. Traditional morals gave a rice to â€Å"slave morality† which suppresses all impulses to creatively and free will of the humans and makes them to adopt a â€Å"herd mentality†. It makes people believe that thing which is good for the majority is good for everyone. That is the reason people put themselves into the strict limitations and boundaries of the predefined good and evil. â€Å"Slave morality encourages conformity; national, racial, gender, and religious bigotry; and unthinking patriotism† (Soccio, 114). The world was defined by Nietzsche to be dead. He put all the burden of responsibility for this on the traditional Christian morals accepted by the vast majority of the western world. According to Nietzsche, traditional moral values, such as self-sacrifices, humanity, love, compassion have killed everything natural. The only way out Nietzsche saw in crossing the line, getting out of the moral limitations and restrictions of good and evil and following only â€Å"the will to power†. That would place the humans on the other, higher plane of existence. Nietzsche is an influential philosopher, famous for his critics of Christian morality. His critics of all religious doctrines is a brave attempt to overcome religious dogmatism and domination. Despite his teachings contain a lot of innovative ideas and strong arguments I think that rejecting Christian morals and religious moral in general he rejects not only bad things, but also rich prophesy created through the centuries. Nietzsche regards religion as a source of suppression of human will. He counts on conscious individuals, who are directed by inner moral, which regulates all their thoughts and actions. Unfortunately, modern society consists of different people, who are not always driven by higher moral standards. In this case religion, social norms and regulations become those defensive mechanisms, which help to avoid bad consequences.   Rejecting their norms and regulations can bring harm to the society and human race in general. Works Cited Nietzsche, Friedrich On the Genealogy of Morals. trans. Walter Kaufmann and R.J. Hollingdale, in On the Genealogy of Morals and Ecce Homo. New York: Random House, 1967. Nietzsche, Friedrich Beyond Good and Evil. trans. Walter Kaufmann. New York: Random House, 1966. Nietzsche, Friedrich, Thus Spake Zarathustra, tr. Thomas Common, London: George Allen and Unwin, 1999. Nietzsche, Friedrich Beyond Good and Evil:   Prelude to a philosophy of the future, tr. R.J. Hollingdale, Harmondsworth, Middlesex:   Penguin Books, 1973. Nietzsche, Friedrich, The Twilight of the Idols and The Anti-Christ: or How to Philosophize with a Hammer, Penguin Classics, 1990. Soccio, Douglas J. Archetypes of Wisdom: An Introduction to Philosophy, Belmont, CA : Wadsworth/Thomson Learning, 2004.

Legal Underpinnings of Business Law Essay

The key to limiting liability exposure is to realize where your company might be vulnerable. It is important to be able to recognize possible situations that make a company vulnerable. Knowing all possible significant aspects of any liability associated to the type of business an owner wants to participate in is vital. A business owner should always understand and have working knowledge of all laws that apply to your business to prevent liabilities. Personal Business Venture My future personal business venture would a clothing line for curvy women. As a curvy woman, it is very difficult to find non-geometric, non-tent like, flower patterned, ugly business and casual clothing. The best business organizational form for this business would be an LLC. LLC’s are easy to set up. Chose a business name that incorporates LLC, file an article of organization, create an operating agreement, obtain licenses and permits, hire employees, and finally open the doors. I would have variety of partners from textiles, designers, clothing producers, managers, and finally marketing specialists. The personal liability exposure would be minimal. With an LLC if I messed up the partners would not be responsible. The consequences are not as bad is if I was in a corporation. The LLC is more flexible. The positives are less record keeping and more profit sharing. The state would have some say into my company so I would have to keep up with guidance regularly. The negative of this company is that once a member leaves, the entire company must complete their duties and responsibilities and then dissolve. Another down fall is that self-employment tax contributions towards Medicare and Social Security. â€Å"The net income of the LLC is subject to this tax. The federal government does not recognize LLC as a business entity for taxation purposes, all LLCs must file as a corporation, partnership, or sole proprietorship tax return. Certain LLCs are automatically classified and taxed as a corporation by federal tax law. †

Administration of Justice: Rich vs. Poor

People with money have a greater chance to win or get lower sentences compared to poor families. In today’s society we see all kinds of unfair cases coming in and out if the courtroom. People who have enough money to go hire a top of the line lawyer to protect them from being accounted guilty. All the while in the poor community people struggle to survive just to pay their rent, and when they commit a crime it’s hard for them to afford a top of the line lawyers.Every day you turn on the TV or the radio and hear about these celebrities that constantly get in trouble for drugs, guns, and fighting but yet when the judge sentences them it’s like they get a smack on the hand or receive the minimum sentence available. This even happens in a reoccurring basis with the same people in and out like a revolving door. The lower income communities get arrested and go to court and unless they receive a plea bargain they usually are looking at the maximum amount of sentencing w hen it comes to chronic offenders.Even those low income first time offenders can be hit hard when it comes to sentencing unless the crime committed isn’t at high risk. I will discuss some celebrity cases as well as regular civilian cases in today’s courts. Celebrity Lindsey Lohan is considered a repeat offender in and out if the court room for cocaine possession. On July 6th 2010 she was sentenced to 90 days in jail and remained free until July 20th 2010 when she had arrived at the Beverley Hills court house to turn herself in to start serving her sentence.Upon release she had to also serve a 90 day impatient rehabilitation sentence due to violating her probation from a prior DUI case. According to the spokes person Steve Whitmore of the Sheriff’s Department stated she would only serve 23 days behind bars since it was a non-violent crime. Regularly the sentence for Recidivist is if a misdemeanor is one year it goes up to two years, if it is a felony can be incre ased by four additional years. Convicted â€Å"crack† offenders are usually African Americans and â€Å"cocaine† offenders are usually white.The disparity in punishment evoked images of low-income blacks sitting in jail for crack longer than affluent whites caught with the same amount of cocaine, but in powder form. By the crack offenders being mostly poor black people they been receiving higher sentencing and a unfair trial, seeing as white people get caught with cocaine most of the time the sentencing isn’t as harsh due to their color of skin and if they come from wealth. I Washington as of the 1st of November, 2007 they are passing a federal rule that will shorten time for new crack offenders regardless of race, to be able to decrease the thought of racial issues.Of the nearly 20,000 federal prisoners whose sentences could be reduced, 86 percent are black and 6 percent are white, according to the commission. Speaking with a Chronic offender Benito Garibay who I interviewed he stated that while being charged for drug cases he always received the maximum sentence that was set against him in disregard to his home life. He also stated he had two prior drug cases before catching the third one were they charged him with a class X felony, which is a sentence of a minimum of six years in a state penitentiary and a maximum of thirty years.He was sentenced to the minimum and involved himself in classes for his diploma as well as a work study to help reduce his sentence for what is called â€Å"good time†. Weapon cases on the other hand are the same issue depending on the person’s race and economical status. For instance I have two examples of celebrities caught with guns and served less time than the average offender, even though they are black males, they both still have the money for good lawyers and in a political issue people can assume they also have paid off officials revolving around the case to receive lighter sentences.In t he case of T. I. a well known rapper whose real name is Clifford Harris Jr, was caught with numerous types of guns in his home ranging from hand guns to semi-automatic weapons in October 2007. He was arrested and posted to bail to be released until hearings took place which ended up being a very long process. His suppression hearing was scheduled for February 19, 2008 when the performer admitted guilt to possession of U. S. federal weapon charges.He was sentenced to serve one year and one day in prison, one year of house arrest, and 1,500 hours of community service. He also had to pay $100,300 for the federal weapons charges. The performer went in to serve his sentence May 26, 2009 and was released on March 26, 2009. After being released the performer already has new charges brought up against him for the possession of methamphetamines. With this case coming soon after being released from prison on the weapon charges, the media speaks about how harsh the charges may be this time.I t hink that’s just the media assumption and my assumption would be looked at differently and he will get off easy yet again. Dwayne Carter also known as Lil Wayne a very successful rapper ran into trouble on the streets of Manhattan in 2007. The police had pulled over the tour bus after the performer was smoking marijuana at a concert he did at the Beacon Theatre. During the search the police found and seized a . 40caliber loaded semi-automatic gun. During Wayne’s initial appearance he stated he was innocent and the gun did not belong to him.Trial was then set for January 20th were a controversial DNA profiling technique had tied the performer to the weapon. From January to February 2010 the performer was scheduled for his possible sentence of 8 to 10 months. Just like T. I. he is also scheduled to go to trial in Arizona on felony drug possession and weapons charges, stemming from a January 2008 arrest at a U. S. Border Patrol checkpoint. Interstate 9 is known for illega l drug trafficking and illegal aliens trying to get over.During the border patrol’s common evenings the performer’s tour bus was pulled over and searched when, they found three guns, $22,000 in cash, and drugs. The authorities discovered 105 grams of marijuana, 29 grams of cocaine, 41 grams of ecstasy and various drug paraphernalia. While we are currently unaware of the sentence he is looking at for this case in Arizona Lil Wayne must first get past his sentence being held in Riker’s Island Penitentiary where he was placed on close surveillance due to a rumor of himself trying to commit suicide.The scheduled release date was November 11th but ended up getting out Thursday morning on November 4th 2010. This goes to show that higher class people and celebrities get off more easier then poor families who have nothing. Just because someone or someone’s family member are drug addicts doesn’t mean they don’t deserve just as much as a fair trial ju st like someone that can afford the great lawyer or have connections with in the politics of the court house.